Help
Plans and billing
Changing plans, on-demand usage, invoices, payments and taxes.
How do I change or cancel a plan?
Open Billing. Each product has its own plan: upgrades apply at once and are charged for the rest of the period; a downgrade leaves a credit on the next invoice; cancelling returns that product to its free tier.
What happens when I reach a limit?
Where a product offers on-demand usage, you can let it continue past the plan at the prices on the pricing page, up to a cap you set in Billing. Without it, the product pauses that part until the next period or an upgrade, and tells you before it does.
Where are my invoices?
In Billing, with a PDF for each. They also go by email to the billing address of the account.
A payment failed. What now?
Stripe retries the card over the following days. Update the card in Billing to settle it at once. If every retry fails, the product falls back to its free tier; nothing is deleted straight away.
Which currency, and are taxes included?
Prices are in US dollars and exclude taxes. Taxes are added where the law requires, based on your billing address.
Do you offer custom plans or a signed agreement?
Yes, for larger volumes, platforms serving many clients, or a data processing agreement. Write to contact@syncyak.com.
Still stuck?
Send us a message with the form, or email contact@syncyak.com. A person reads every message and answers by email.